Frequently Asked Questions
We carefully select the products we offer to meet the needs of workplaces. They are integrated into kits that comply with various applicable requirements. However, final compliance depends on your specific situation (risk level, number of workers per shift, sites, vehicles, etc.). For personalized support and specific recommendations, do not hesitate to contact us.
Our free support service is here for that! Contact us and describe your situation (e.g., industry sector, your high-risk tasks, and the number of workers per shift). We will then be able to guide you through the appropriate types, sizes, and quantities of items to help you remain compliant with current requirements (e.g., CNESST / CAN-CSA).
Yes. Tiered pricing applies to many items. For large volumes, annual contracts, or multiple locations, contact us so that we can optimize pricing and the delivery schedule.
We ensure that orders are prepared within 24 to 48 business hours. As for transit times, they are calculated at the time of checkout, based on your address and the chosen shipping method.
Some of our first aid products have a shelf life ranging from 12 to 60 months, depending on the product line and manufacturer specifications.
To ensure optimal quality for our customers, each product undergoes several checks before shipment to guarantee compliance with expiration dates.
We guarantee that every product shipped has at least 12 months remaining before its expiration date. If an item received does not meet this threshold, contact us: we will replace it at no extra cost.
Yes. When a substitution is necessary, only the brand and packaging may vary. We guarantee identical or superior technical specifications (e.g., format, sterility, material, quantity). If a key characteristic were to change (e.g., dimensions, composition), we ensure we validate it with you before shipping.
For hygiene and traceability reasons, items can only be returned if they are unopened, unused, and in their original packaging. The request must be made within 30 days of receipt. In the event of an incorrect item or damage during delivery, we will cover the replacement. Please note that special orders and personalized items may be non-returnable. If this is the case, the information is clearly indicated. For full details, please consult our Return and Refund Policy.
Yes. Our support service centralizes your locations, maintains an inventory of delivered items, schedules expiration reminders, and offers planned replenishments (e.g., monthly, quarterly, semi-annually, or annually) to keep your kits complete and ready for inspection.
Need help?
Are you unsure about which product to choose or do you have a specific question? Our team is here to listen, advise you, and guide you toward the best solution.